Earn up to 12 CE Credits (pending approval by the State of Ohio Board of Embalmers and Funeral Directors) with intended topics of:
Business Ethics: How Ethical Behavior Plays a Vital Role in Funeral Service and Consumer Satisfaction
Business Planning: SWOT Workshop on YOUR business
Customer Segmentation—Are you prepared to serve the customer of tomorrow?
2022 Funeral & Cemetery Consumer Behavior Study – Market & Profession Implications on shifts in consumer attitudes. What you think is coming our way may not be real!
What Cremation Families Really Want. When society and business disconnect
The Devil’s in the Details – Customer Loyalty is Not Built from 30,000 Feet
Upping Your Game – What to Do When the Competition Levels the Playing Field and your competitive advantages don’t exist anymore
From Scratch: Building a Successful Funeral Business from the Ground Up