01/30/2025

Leaders are Learners

High turnover in funeral service—30% to 80% of newly licensed directors leave within five years—is often linked to leadership and workplace culture.

In this program, participants will explore the ethical responsibility of funeral home owners and managers to create a supportive, engaging environment that retains staff and promotes well-being. Using principles of servant leadership, attendees will learn strategies to reduce turnover, strengthen service quality, and build lasting relationships with families and communities.

Key Takeaways:

• Understand the ethical impact of leadership in funeral service.
• Apply servant leadership to foster transformative organizational culture.
• Implement strategies to improve staff retention, engagement, and overall service excellence.

Tyler J. O'Brien, Ed.D., CFSP, CCSP
Funeral Director
Sujkowski Funeral Home

Kenn Peterson
Vice President, Lending and Business Development
National Guardian Life Insurance Company (NGL)

Collaboration in Action—Meet Every Speaker!