Details
 

July 14, 2021
3:00PM - 4:00PM

A Winning Guide to Partnering with Hospice Providers

Sponsored by Funeral Home Gifts and ClearPoint Federal Bank & Trust

Webinar 1 CE - Registration is Open!

Register Here

A Winning Guide to Partnering with Hospice Providers

Lacy offers an inside view into the remarkable services hospice providers deliver to millions of patients and their families year after year.  In this compact presentation you will walk away with a solid understanding of the core fundamentals that have accelerated the growth of hospice providers resulting in world class patient care.  Shatter what you think you know about hospice providers and their intentions as Lacy debunks common misconceptions that prevent funeral homes from cultivating a mutually beneficial partnership.   Keep your funeral home plugged into the conversations between hospice and families by speaking the language of hospice and developing a strategy that is tailored to your funeral home’s needs.  From utilizing social media to conducting a hospice focus groups the ideas are endless for creating an atmosphere where hospice values match your funeral home’s values.

Presenter Biographies:

Lacy Robinson

Lacy offers funeral home clients more than 14 years of success in developing and facilitating customer service training programs.  As an experienced coach and speaker Lacy has established organizations including Aurora Casket Company and the National Funeral Directors Association as leading providers of training and development for funeral professionals.  

Lacy is a licensed funeral director/embalmer, a certified funeral celebrant and certified member of the Academy of Professional Funeral Service Practice and previously served on the APFSP Board of Trustees.  She is a graduate of Georgetown College holding a bachelor’s degree in Communications. She is also a graduate of Mid-America College of Funeral Service.

As an active member of the Bluegrass Toastmasters Group Lacy has achieved the designation Competent Communicator. Lacy is also an active volunteer for Hosparus Health in Louisville, Kentucky

Sponsors:

Funeral Home Gifts


Funeral Home Gifts is the premier provider of woven and printed Tribute Blankets, custom cap panels, photo urns and personalization products to death care providers throughout North America. Made in the USA with 100% American content and delivered next day, our products comfort families, generate revenue through re-orders and provide vision to transition families from direct cremation to personalized memorial services. To learn more, visit our website or call us for a free sample to try at your next service.

 ClearPoint Federal Bank & Trust

Offering a Clear Direction to funeral and cemetery professionals for over 20 years, ClearPoint Federal Bank & Trust is an industry leader in providing fiduciary services, investment management, recordkeeping and reporting, with regulatory and compliance expertise. ClearPoint is dedicated to delivering value, expertise, and innovation to meet your unique needs. ClearPoint is a federally chartered savings bank based in Batesville, Indiana with over $1 billion in assets under administration. Independently owned and operated, ClearPoint has provided funeral and cemetery trust and related services since 1998, which are now available in over 44 states and the District of Columbia.

How To Attend

Join the live program from your office, home, or hotel room using a computer with high speed internet. You may ask questions, participate in surveys, and post comments from your computer during the program. Please note that credit (if available) is only provided to registered attendees participating at their own computer and phone. Simple instructions with a link to the program will be sent when you register and again the day before the webinar.

IMPORTANT MESSAGE: When registering, each person must have their own individual email address. You must participate by using the unique login confirmation that was sent to you via email after completing the registration process. Please note that credit (if available) is ONLY provided to registered attendees.

Call Craig at OFDA 614-486-5339 or 800-589-6332 for details on how to register three or more attendees and receive a member discount.

Credit

If applicable, you may obtain credit in multiple jurisdictions simultaneously for this program (see pending/approved list below). Registrants in jurisdictions not listed below will receive a Certificate of Attendance/Completion that may or may not meet credit requirements in other jurisdictions. Where applicable, credit will be only awarded to a paid registrant attending the live program at their own computer and phone.

 State of Ohio Board of Embalmers and Funeral Directors

Approved. Credit has been submitted and is approved with the State of Ohio Board of Embalmers and Funeral Directors (2020 - 2021) for 1.0 CE credit.

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Add to Calendar aCLuDhaqizCaPxAftmqF167204 07/14/2021 03:00 PM 07/14/2021 04:00 PM false A Winning Guide to Partnering with Hospice Providers Register Here A Winning Guide to Partnering with Hospice Providers Lacy offers an inside view into the remarkable services hospice providers deliver to millions of patients and their families year after year.  In this compact presentation you will walk away with a solid understanding of the core fundamentals that have accelerated the growth of hospice providers resulting in world class patient care.  Shatter what you think you know about hospice providers and their intentions as Lacy debunks common misconceptions that prevent funeral homes from cultivating a mutually beneficial partnership.   Keep your funeral home plugged into the conversations between hospice and families by speaking the language of hospice and developing a strategy that is tailored to your funeral home’s needs.  From utilizing social media to conducting a hospice focus groups the ideas are endless for creating an atmosphere where hospice values match your funeral home’s values. Presenter Biographies: Lacy Robinson Lacy offers funeral home clients more than 14 years of success in developing and facilitating customer service training programs.  As an experienced coach and speaker Lacy has established organizations including Aurora Casket Company and the National Funeral Directors Association as leading providers of training and development for funeral professionals.   Lacy is a licensed funeral director/embalmer, a certified funeral celebrant and certified member of the Academy of Professional Funeral Service Practice and previously served on the APFSP Board of Trustees.  She is a graduate of Georgetown College holding a bachelor’s degree in Communications. She is also a graduate of Mid-America College of Funeral Service. As an active member of the Bluegrass Toastmasters Group Lacy has achieved the designation Competent Communicator. Lacy is also an active volunteer for Hosparus Health in Louisville, Kentucky Sponsors: Funeral Home Gifts Funeral Home Gifts is the premier provider of woven and printed Tribute Blankets, custom cap panels, photo urns and personalization products to death care providers throughout North America. Made in the USA with 100% American content and delivered next day, our products comfort families, generate revenue through re-orders and provide vision to transition families from direct cremation to personalized memorial services. To learn more, visit our website or call us for a free sample to try at your next service.  ClearPoint Federal Bank & Trust Offering a Clear Direction to funeral and cemetery professionals for over 20 years, ClearPoint Federal Bank & Trust is an industry leader in providing fiduciary services, investment management, recordkeeping and reporting, with regulatory and compliance expertise. ClearPoint is dedicated to delivering value, expertise, and innovation to meet your unique needs. ClearPoint is a federally chartered savings bank based in Batesville, Indiana with over $1 billion in assets under administration. Independently owned and operated, ClearPoint has provided funeral and cemetery trust and related services since 1998, which are now available in over 44 states and the District of Columbia. How To Attend Join the live program from your office, home, or hotel room using a computer with high speed internet. You may ask questions, participate in surveys, and post comments from your computer during the program. Please note that credit (if available) is only provided to registered attendees participating at their own computer and phone. Simple instructions with a link to the program will be sent when you register and again the day before the webinar. IMPORTANT MESSAGE: When registering, each person must have their own individual email address. You must participate by using the unique login confirmation that was sent to you via email after completing the registration process. Please note that credit (if available) is ONLY provided to registered attendees.Call Craig at OFDA 614-486-5339 or 800-589-6332 for details on how to register three or more attendees and receive a member discount. Credit If applicable, you may obtain credit in multiple jurisdictions simultaneously for this program (see pending/approved list below). Registrants in jurisdictions not listed below will receive a Certificate of Attendance/Completion that may or may not meet credit requirements in other jurisdictions. Where applicable, credit will be only awarded to a paid registrant attending the live program at their own computer and phone.  State of Ohio Board of Embalmers and Funeral DirectorsApproved. Credit has been submitted and is approved with the State of Ohio Board of Embalmers and Funeral Directors (2020 - 2021) for 1.0 CE credit. Webinar 1 CE - Registration is Open!