Details
03/19/2012
Interested in working at a funeral home doing sales, administrative work, or assisting with services. I have an extensive background in customer service and management.
SHANNON STUBBS-GRIFFITH
7135 Vista Creek Court • Powell, Ohio 43065 • (614) 365-0094 • shannon.griffith@rocketmail.com
Highly motivated and experienced manager with over 20 years’ experience in the customer service arena. Resourceful problem solver with a proven record of achievement in operational turnaround of lagging ventures, successful shaping of new programs, and improvement of productivity in established departments. Strong background in initiating and implementing leadership techniques that significantly improve employee morale and effectiveness to improve revenues without sacrificing values.
Core Strengths
Communication skills (verbal and written) Project and assignment management
Interpersonal and relationship-building skills Staff training, development, and empowerment
Customer service and client retention Vendor & supplier negotiations
Process and productivity improvement Time management ─ deadline-sensitive
Professional Experience
USA Mobile Drug Testing of Central Ohio Delaware, OH January 2011-current
Co-Owner/Operator
Responsibilities include: conducting professional drug and alcohol testing services at client locations, assist clients in establishing drug-free workplace policies, conduct supervisor and employee training, ensure chain of custody procedures are followed, maintain knowledge of policies and testing procedures that meet Department of Transportation and non-Federal testing regulations, and obtain client accounts for franchise.
Modern Medical, Inc. ~ Lewis Center,OH June 1996-Nov 2010
Electrotherapy Representative (July 2010-November 2010)
Demoted to Electrotherapy Representative when company reorganized due to cut backs. Duties remained the same as noted below other than hiring and firing of employees.
Electrotherapy Manager (November 2004-July 2010)
Responsibilities included: ensuring the department had adequate staffing and completed administrative and human resource activities required for interviewing, hiring, counseling, motivating, disciplining, and terminating staff. Maintained, coordinated, and implemented new programs, protocols, and policy changes for the department. Provided support, advice, guidance, education, and training to staff. Reviewed and revised department protocols and standards, updated policies and procedures as needed. Developed performance standards and performed monthly evaluations, including semi-annual merit performance evaluations. Developed training manuals and conducted training classes for the company on new software system. Maintained and coordinated inventory for physical therapy offices throughout the United States to provide equipment to workers' compensation claimants, to boost more revenue. Was on rotation with peers to open and close facility on weekends, as well as on rotation with peers for the 24 hour/7 days a week emergency care in regards to providing DME equipment, home healthcare services, pharmaceuticals, transportation services, translation services, and infusion therapy services.
Ohio Task Force Manager (October 2001-November 2004)
Responsibilities included: created the “OTF department” when company was awarded the “Provider of Choice” for Electrotherapy equipment and supplies by the Ohio Bureau of Workers’ Compensation. Gathered and analyzed data to provide reporting to the Bureau on a quarterly basis. Coordinated in-home instruction appointments with patients and ensured staffing requirements for the appointment, traveled throughout the State of Ohio to conduct in-home instructions when needed. Represented the company at trade shows throughout the State of Ohio. Ensured the department had adequate staffing and completed administrative and human resource activities required for interviewing, hiring, counseling, motivating, disciplining, and terminating staff. Maintained, coordinated, and implemented new programs, protocols, and policy changes for the department. Provided support, advice, guidance, education, and training to staff. Reviewed and revised department protocols and standards, updated policies and procedures as needed. Performed semi-annual merit performance evaluations. Was on rotation with peers to open and close facility on weekends, as well as on rotation with peers for the 24 hour/7 days a week emergency care in regards to providing DME equipment, and pharmaceuticals services.
Client Relations Manager/Second Shift (November 2000-October 2001)
Responsibilities included: managed four departments (Client Services, Pharmaceutical Department, Front Desk, and Patient Services) for second shift. Provided support, advice, guidance, education, and training to staff. Conducted semi-annual merit performance evaluations. Was on rotation with peers to open and close facility on weekends, as well as on rotation with peers for the 24 hour/7 days a week emergency care in regards to providing DME equipment, and pharmaceutical services.
Senior Patient Service Representative (June 1997-November 2000)
Responsibilities included: liaison between claimants and workers' compensation insurance companies, required to resolve 30 claimant files daily, ensured department was following guidelines required by insurance companies, negotiated authorizations for providing medical supplies with clients. Worked alongside the A/R Department in seeking payment from insurance companies for unpaid invoices. Oversaw department when supervisor was not available, created manual for department, set up procedures and requirements for department.
Patient Service Representative (February 1997-June 1997)
Responsibilities included: resolving 20 claimant files each day and only member of the department that exceeded this number on a daily basis, resolved claimant and client issues, trained co-workers on equipment and procedures, initiated programs within the department.
Client Relations Representative (June 1996-February 1997)
Provided medical equipment to workers' compensation claimants, ensured equipment was received and claimant was using correctly, processed claimant and client complaints and resolved issues, contacted workers' compensation companies to obtain authorization for the claimant to continue to use equipment.
Professional Experience, Other (1989-1996)
Retail Experience/Customer Service-Victoria Secret Catalog, Brooks Atlier, AfterThoughts, YesterYear Antiques, Westerville Athletic Club
Administrative Assistant-IRD Mechanalysis, Child Care 2000
Awards
Manager of the Quarter 2005 ~ Modern Medical, Inc.
Manager of the Year 2005 ~ Modern Medical, Inc.
Certifications
Certified DOT Drug Test Collector
Certified DOT Breath Alcohol Technician
Certified for non-DOT testing
Certified Phlebotomist
Certified Paramedical Examiner
Certified Health and Wellness Screener
Professional Associations
Delaware County Chamber of Commerce
Marion Chamber of Commerce
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